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Effective Date: 01/17/2025

Last Updated: 12/11/2025

These Terms & Conditions govern all services provided by Tropical Haven Property Solutions. By booking, purchasing, or agreeing to services, the client acknowledges and accepts these Terms. The Terms apply to residential clients, commercial clients, and vendors/subcontractors who engage with our services or collaborate with our company.

1. Services Provided

Tropical Haven offers professional landscaping, grading, outdoor rejuvenations, landscape maintenance, sod installation, plant bed upgrades, trimming, seasonal care, and related property services designed for Florida’s tropical environment.

All services will be performed with reasonable skill, care, and professionalism.

We do not perform irrigation installation/repair, electrical/lighting installation, or structural construction.

Any service outside our scope will be communicated before scheduling.

2. Estimates & Proposals

Estimates are based on current property conditions.

Changes in scope, unforeseen site conditions, or client requests may alter pricing.

Clients are responsible for reviewing proposals carefully before approval.

3. Scheduling & Deposits

To reserve any service date, a 50% deposit is required at time of booking.

A project is not considered scheduled until the deposit is paid.

By paying the deposit, you authorize us to reserve labor, materials, and time exclusively for your project.

4. Automatic Billing

Clients must keep an active payment method on file. The remaining balance will be automatically processed on the day service begins, unless otherwise agreed in writing.

If payment fails on the scheduled start date, Tropical Haven reserves the right to delay or halt work until payment is successfully processed.

5. Cancellations & Rescheduling

Because your deposit reserves labor and materials:

• Deposits are non-refundable once scheduling is confirmed.

• Cancellations made within 72 hours of the service date may incur additional charges.

• Rescheduling is subject to calendar availability.

• Emergency weather delays do not incur fees.

We work hard to accommodate clients and minimize disruptions.

6. Client Responsibilities

Clients must ensure:

• All pets, vehicles, and personal items are removed from work areas

• Gates are unlocked or accessible

• Hazard-free access to work zones

• Any buried utilities, irrigation lines, septic lids, or hazards are disclosed before work begins. Tropical Haven is not responsible for damage to unmarked or undisclosed utilities or property features.

7. Property Access

By booking service, you grant Tropical Haven and its team permission to access and work on your property during scheduled times.

For gated communities or commercial locations, it is the client’s responsibility to provide access codes or arrange entry.

8. Weather Delays

Florida weather is unpredictable.

If rain, storms, or unsafe conditions prevent safe operation, Tropical Haven will reschedule the service at the earliest available date.

Weather delays do not constitute breach of contract.

9. Materials & Product Selection

Tropical Haven uses high-quality materials suitable for Florida’s tropical climate.

Plant availability and pricing may vary seasonally. Substitutions of equal or better quality may be used when necessary.

Clients requesting specific plants or materials must note that availability is not guaranteed.

10. Maintenance After Installation

Plants, sod, mulch, and other materials require proper aftercare.

Clients are responsible for watering schedules, fertilization, and ongoing maintenance unless enrolled in a maintenance plan. Tropical Haven is not responsible for plant loss or deterioration caused by:

• Weather

• Lack of watering

• Overwatering

• Pests or disease

• Improper client care

11. Photo & Media Release

Tropical Haven may take before, during, and after photos for:

• Documentation

• Training

• Marketing or portfolio use

No identifying information (address, name) will be shared. If you prefer not to allow photo use, notify us in writing before work begins.

12. Vendors & Subcontractors

Vendors, subcontractors, or partner contractors working with Tropical Haven must:

• Uphold confidentiality

• Follow safety and professionalism guidelines

• Provide accurate invoices and documentation

• Maintain proper licensing and insurance (when applicable)

Violations may result in termination of partnership.

13. Liability Limitations

Tropical Haven is not liable for:

• Pre-existing property damage

• Hidden conditions (e.g., roots, pipes, wires, erosion)

• Delays caused by weather, supply shortages, or access issues

• Damages from pests, animals, or natural forces

• Client negligence or failure to follow care instructions

Our liability is limited to the cost of the specific service provided.

14. Warranty

We stand behind our workmanship.

Hardscapes and labor carry a limited workmanship warranty where applicable.

Plants and sod are not warrantied unless otherwise stated, due to environmental factors beyond our control.

15. Payment Issues & Collections

Unpaid balances past 10 days will incur late fees. Unresolved accounts may be forwarded to collections or legal action. Client is responsible for all collection costs, including attorney fees.

16. Termination of Services

Tropical Haven may terminate services if:

• Safety risks arise

• Payments are not made

• Clients engage in harassment or disruptive behavior

• Scope changes become unreasonable

• Access to property is repeatedly denied

Any unused prepaid funds will be applied toward outstanding service costs.

17. Agreement to Terms

By using our website, submitting a service request, approving an estimate, or paying a deposit, you agree to these Terms & Conditions.

For questions regarding these Terms, contact:

Tropical Haven Property Solutions

📲 (239) 722-9999 | (239) 777-7150

📧 Tropicalhavenps@gmail.com

🌐 tropicalhavenpropertysolutions.com

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