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Effective Date: 1/17/2025

Last Updated: 12/11/2025

Welcome to Tropical Haven Property Solutions. By accessing our website, requesting an estimate, scheduling services, or entering into any agreement with us, you (“client,” “customer,” “vendor,” “subcontractor,” or “property owner”) agree to the following Terms & Conditions.

These Terms apply to all residential and commercial landscaping services, vendor interactions, subcontractor engagements, and communications with Tropical Haven.

1. Scope of Services

Tropical Haven provides professional landscaping services including but not limited to:

• Landscape transformations & rejuvenations

• Landscape maintenance & premium lawn care

• Grading & property preparation

• Sod installation

• Plant bed upgrades & trimming

• Seasonal services and cleanups

We do not provide irrigation installation/repairs, lighting installation, or structural construction.

Any service request outside our scope will be clearly communicated before scheduling and we will refer you to the best we know!

2. Estimates, Proposals & Pricing

• All estimates are based on conditions observed during evaluation.

• Pricing may change if conditions differ at the time of service or if the client requests additional work.

• Estimates are valid for 30 days unless otherwise stated.

• Written approval (digital or physical) is required before services begin.

3. Deposit & Scheduling Requirements

To reserve a service date, clients must pay a 50% deposit at the time of booking.

The deposit:

• Secures your project date

• Covers preparation, materials, and labor allocation

• Is non-refundable once scheduling is confirmed

A project is not officially scheduled until the deposit is received.

4. Automatic Payments

Clients must maintain a valid payment method on file.

The remaining project balance will be automatically processed on the day service begins.

If payment fails, Tropical Haven reserves the right to delay, reschedule, or halt service until payment is secured.

5. Cancellations & Rescheduling

Because booking reserves equipment, labor, and materials:

• Deposits are non-refundable once the appointment is confirmed.

• Cancellations within 48 hours of service may require an additional fee.

• Rescheduling is subject to calendar availability.

• Weather delays do not incur penalties.

6. Client Responsibilities

Clients agree to:

• Provide safe, unobstructed access to all work areas

• Remove vehicles, furniture, pets, or personal property from work zones

• Disclose underground utilities, irrigation lines, septic systems, or hazards

• Maintain plants, sod, and materials after installation unless enrolled in maintenance services

Tropical Haven is not responsible for damage to undisclosed utilities or obstructions.

7. Property Access Authorization

By scheduling service, the client grants Tropical Haven permission to:

• Access the property for evaluations, scheduled work, or project completion

• Take project-related photographs for documentation and portfolio use (unless the client opts out in writing)

No personally identifying information will be shared.

8. Weather & Environmental Conditions

Service dates may change due to:

• Rain

• Storms

• Hazardous conditions

• Excessive heat

• Supply delays

Weather delays do not constitute breach of contract.

9. Material Selection & Availability

Plant and material availability can vary.

Tropical Haven may substitute comparable materials of equal or higher quality when necessary. Requests for specific plants or materials will be honored when available but are not guaranteed.

10. Plant, Sod & Material Warranty

Due to environmental factors beyond our control, Tropical Haven cannot warrant:

• Plant survival

• Sod health

• Pest-related damage

• Weather-related loss

• Damage from improper watering or maintenance by the client

A care guide may be provided upon request.

11. Photos, Media & Marketing Use

Project photos may be used for:

• Documentation

• Quality assurance

• Marketing or educational purposes

Clients may opt-out of marketing use by submitting a written request prior to project completion.

12. Vendor & Subcontractor Terms

All vendors and subcontractors working with Tropical Haven must:

• Maintain appropriate licensing and insurance (if applicable)

• Uphold confidentiality

• Follow safety protocols

• Conduct themselves professionally at all times Non-compliance may result in immediate termination of partnership.

13. Limitation of Liability

Tropical Haven is not liable for:

• Pre-existing damage

• Hidden underground conditions

• Client negligence

• Damage caused by weather, pests, animals, or natural forces

• Delayed timelines due to weather or supply shortages

Our liability is limited to the cost of the specific service provided.

14. Non-Payment & Collections

Balances not paid within 10 calendar days may incur late fees.

Tropical Haven reserves the right to:

• Pause or cancel services

• Send accounts to collections

• Pursue legal action for unpaid balances

Client assumes responsibility for all collection or legal fees.

15. Right to Refuse or Terminate Service

Tropical Haven may refuse or discontinue service if:

• Unsafe or hazardous conditions exist

• Client fails to provide payment

• Communication becomes disrespectful or unprofessional

• Access is repeatedly denied

• Scope changes become unreasonable

Unused funds will be applied toward outstanding charges.

16. Acceptance of Terms

By using our website, submitting a service request, signing an estimate, or paying a deposit, you acknowledge and agree to these Terms & Conditions.

17. Contact Information

For questions regarding these Terms, contact:

Tropical Haven Property Solutions

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